Jenny

TASKUS | CAVITE, PHILIPPINES

• Conducting physical full inventory.
• Escalate any appropriate problems to proper department.
• Support the Senior Manager to highlight operational risks and areas for improvement.
• Conducting weekly one-on-one coaching and team meeting.
• Manage team KPI.

• Handled multiple locations Globally for TaskUs.
• Lead IT Support Specialist across TU sites.
• Checking daily tickets and monitoring ticket SLA.
• Prepares weekly report for unreturned assets and asset deployments.
• Leads asset cycle counting across sites.
• Generation of overall reports for the I.T. team.
• Doing random asset sampling during audits.
• Leading monthly and quarterly audits.
• Coordinates with different departments, attends meetings involving IT assets.
• Responsible for the performance management of I.T. team.
• Responsible for ITSS scheduling.
• Conducting weekly one-on-one coaching and team meeting.
• Making sure the team reach their targets.
• Support the Operations Manager to highlight operational risks and areas for improvement.
• Work with the management team to identify and deliver positive change and business efficiencies.

ABUISSA HOLDING | DOHA, QATAR

• Designing processes and drawing flowcharts.
• Analyzing flows for new system development.
• Coordination and support for I.T. teams from UAE, KSA, New York, Turkey, Bahrain and Qatar.
• Managing IT Assets from acquisition, setup to disposal and inventory.
• Handling of POS installations and troubleshooting when the need arises.
• Responsible for managing the IT aspect in project implementation such as preparation and installation of peripheral devices, network set-up and POS configuration for new outlets.
• Responsible for deleting, creating email addresses and profiles in AD.
• Conducting new systems training.

COGNIZANT TECHNOLOGY SOLUTIONS | MCKINLEY HILL, TAGUIG, PHILS.

• Develop and maintain relationships with clients, technology partners, agencies and creative shops.
• Manage multiple concurrent campaigns, including launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign.
• Work effectively with a variety of internal teams, including Sales, Engineering, Product Management, and other Client Services teams.
• Expand personal and team knowledge of new and upcoming products, such as mobile and dynamic ads.
• Effectively maintain client expectations and meet deadlines.

NATY JOEL TRADING - WESTERN UNION | CAVITE, PHILS.

• Responsible for meeting the profit goals of the establishment.
• In charge of managing operations on a daily basis.
• Oversees employee training and ensure that all hourly employees complete their training in a timely manner.
• Handles and resolves customer complaints.
• Ensures that the cash registers have an adequate supply of change andbills.
• Acts as liaison between Western Union and Store Franchisee.

TELETECH | BACOOR, CAVITE

• Provided leadership to a team of technical support representatives to ensure quality customer service and maintain Service Level Agreements.
• Supervise daily operations in a technical support contact center environment.
• Implemented in depth coaching/training to new and tenured technical support representatives.
• Achieved business objectives and performance goals by working together with top management in ensuring operational efficiencies through planning, continuous monitoring, and analysis of the technical support call center operation.
• Managed multiple priorities as well as motivate and lead the support team.
• Provided level 1 and 2 support for a North American ISP.